Terms and Conditions

1. Acceptance of Terms

By accessing and using FrontHub Cloud services provided by GC SOFT TECHNOLOGY PTY LTD (ABN: 39 691 375 916), you accept and agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not use our services.

2. Service Description

FrontHub Cloud provides cloud-based business management solutions including:

• Church Accounting Systems
• Corporate Accounting Systems
• Financial Management
• HR Management
• Customer Management
• Inventory Management
• Integrated Management Systems

We reserve the right to modify, suspend, or discontinue any aspect of the services at any time with reasonable notice.

3. User Accounts

3.1 Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities under your account. Notify us immediately of any unauthorized use.

3.3 Prohibited Activities

You agree not to:

• Use the service for illegal purposes
• Attempt unauthorized access to our systems
• Interfere with or disrupt the service
• Upload malicious code or viruses
• Share account credentials with unauthorized parties
• Use automated systems to scrape or download content
• Impersonate any person or entity

4. Subscription and Payments

4.1 Pricing Plans

We offer three subscription tiers: Basic ($29.99/month), Premium ($79.99/month), and Enterprise ($159.99/month). All prices are in AUD and exclude GST unless otherwise stated.

4.2 Billing

Subscriptions are billed monthly. Payment is due at the beginning of each billing cycle. Failure to pay may result in service suspension.

4.3 Refund Policy

We offer a 30-day money-back guarantee for new subscriptions. Refunds must be requested within 30 days of initial purchase. Recurring monthly charges are non-refundable.

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.

5. Data and Privacy

We are committed to protecting your privacy. Our data handling practices comply with:

• Australian Privacy Principles (APPs)
• Privacy Act 1988 (Cth)
• General Data Protection Regulation (GDPR) where applicable

Please refer to our Privacy Policy for detailed information.

6. Intellectual Property

6.1 Our IP

All content, features, and functionality of FrontHub Cloud, including software, text, graphics, logos, and trademarks, are owned by GC SOFT TECHNOLOGY PTY LTD and protected by Australian and international intellectual property laws.

6.2 Your Content

You retain all rights to data and content you upload to our services. By using our services, you grant us a license to host, store, and process your content solely for the purpose of providing services to you.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution.

7. Service Level and Availability

7.1 Uptime Commitment

We strive to maintain 99.9% uptime for our services. Planned maintenance will be announced in advance when possible.

7.2 Support

Technical support is available via email during business hours (AEST). Premium and Enterprise customers receive priority support.

7.3 Backups

We perform regular automated backups of all customer data. However, we strongly recommend maintaining your own backup copies of critical data.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the preceding 12 months
• We are not responsible for third-party integrations or external services

Australian Consumer Law: Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

9.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms and Conditions
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

9.3 Effect of Termination

Upon termination, your access to the services will cease. We will retain your data for 30 days, after which it will be permanently deleted unless otherwise required by law.

10. Compliance with Australian Law

Our services comply with Australian business and tax regulations, including:

• Australian Taxation Office (ATO) requirements
• GST reporting and compliance
• BAS (Business Activity Statement) standards
• Fair Work Act 2009 for HR management features
• Privacy Act 1988 and Australian Privacy Principles

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be notified via:

• Email to your registered address
• In-app notifications
• Updates on our website

Continued use of our services after changes constitutes acceptance of the revised terms.

12. Governing Law and Disputes

12.1 Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

12.2 Dispute Resolution

Any disputes arising from these terms shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Arbitration or litigation in the courts of New South Wales, Australia

13. Miscellaneous

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and GC SOFT TECHNOLOGY PTY LTD.

13.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

13.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

13.4 Assignment

You may not transfer or assign your rights under these terms without our written consent. We may assign our rights and obligations without restriction.