Privacy Policy

1. Introduction

GC SOFT TECHNOLOGY PTY LTD (ABN: 39 691 375 916) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use FrontHub Cloud services.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email, phone number, company name
• Payment Information: Credit card details, billing address
• Business Data: Financial records, employee information, customer data
• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, features used, time spent

2.2 How We Collect

Information is collected through:

• Direct registration and account setup
• Data you upload to our platform
• Automated technologies (cookies, log files)
• Communications with support team

3. How We Use Your Information

We use your personal information for:

• Service Delivery: To provide and improve FrontHub Cloud services
• Account Management: To manage your account and subscription
• Customer Support: To respond to inquiries and provide technical support
• Payment Processing: To process payments and prevent fraud
• Communications: To send service updates and promotional materials (with consent)
• Analytics: To analyze usage patterns and improve services
• Legal Compliance: To comply with legal obligations

4. Information Sharing

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We May Share

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us provide services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Multi-factor authentication options
• Access controls and employee training
• Regular backups and disaster recovery plans

5.2 Data Breach Notification

In the event of a data breach that may pose a serious risk to your privacy, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

After account termination, we retain data for 30 days for recovery purposes, then permanently delete it unless legally required to retain it longer.

7. Your Privacy Rights

Under Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request data in a portable format
• Objection: Object to certain types of processing
• Complaint: Lodge a complaint with the OAIC

To exercise these rights, contact us at privacy@fronthub.cloud

8. Cookies and Tracking

8.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function
• Analytical Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your data is primarily stored on servers located in Australia. If we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions under GDPR
• Australian APP 8 compliance for cross-border disclosures

10. Children's Privacy

FrontHub Cloud is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• Email notification
• In-app notification
• Website announcement

Your continued use of our services after changes constitutes acceptance of the updated policy.