Privacy Policy

1. Introduction

GC SOFT TECHNOLOGY PTY LTD (ABN: 39 691 375 916) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use FrontHub Cloud services.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email, phone number, company name
• Payment Information: Credit card details, billing address
• Business Data: Financial records, employee information, customer data
• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, features used, time spent

2.2 How We Collect

Information is collected through:

• Direct registration and account setup
• Data you upload to our platform
• Automated technologies (cookies, log files)
• Communications with support team

3. How We Use Your Information

We use your personal information for:

• Service Delivery: To provide and improve FrontHub Cloud services
• Account Management: To manage your account and subscription
• Customer Support: To respond to inquiries and provide technical support
• Payment Processing: To process payments and prevent fraud
• Communications: To send service updates and promotional materials (with consent)
• Analytics: To analyze usage patterns and improve services
• Legal Compliance: To comply with legal obligations

4. Information Sharing

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We May Share

We may share your information in the following circumstances:

• Service Providers: With trusted vendors (cloud hosting, payment processing)
• Legal Requirements: When required by law or court order
• Business Transfers: In connection with merger or acquisition
• With Your Consent: When you explicitly authorize us
• Protection: To protect rights, property, or safety

5. Data Security

We implement industry-standard security measures:

• Encryption: All data transmissions are encrypted using SSL/TLS
• Secure Storage: Data stored on secure servers in Australia
• Access Controls: Strict access controls and authentication
• Regular Audits: Periodic security assessments
• Backup Systems: Regular backups to prevent data loss

6. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Restrict processing of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time
• Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your data.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Analyze usage and improve services
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

9. International Data Transfers

Your data is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

10. Children's Privacy

FrontHub Cloud is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or platform notification.

12. Contact Us